Return Policy

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This Return Policy outlines the terms and conditions for returns, refunds, and cancellations related to our furniture restoration services.

Return Period

If you are not satisfied with completed restoration work, you must notify us within 14 days of receiving your restored furniture. We will work with you to address any concerns and determine an appropriate resolution.

All return requests must be made in writing via email or through our contact form. Verbal requests will not be accepted for return processing.

Return Conditions

To be eligible for return consideration, the following conditions must be met:

• The furniture must be in the same condition as when delivered to you
• Any issues must be reported within the specified return period
• The original work order or invoice must be provided
• Return requests must be based on workmanship defects or failure to meet agreed specifications

We reserve the right to inspect returned items to verify the condition and determine eligibility for return or refund.

Cost of Return Shipping

If a return is approved due to our error or workmanship defect, we will cover the cost of return shipping. If the return is due to customer preference or change of mind, the customer is responsible for return shipping costs.

All returns must be properly packaged to prevent damage during transit. We recommend using the original packaging materials when available.

Return Process

The return process involves the following steps:

1. Contact us within the return period to initiate a return request
2. Provide details about the reason for return and include photos if applicable
3. We will review your request and respond within 5 business days
4. If approved, we will provide return instructions and shipping arrangements
5. Upon receipt, we will inspect the item and process any applicable refund or correction

Non-Returnable Items

The following items or situations are not eligible for return:

• Custom restoration work that was completed according to agreed specifications
• Items that have been damaged after delivery due to misuse or accidents
• Restoration work that has been modified or altered by the customer
• Items returned after the specified return period
• Consultation services or estimates that have been provided

General Legal Requirements

This policy complies with applicable consumer protection laws. Your rights under local consumer protection legislation are not affected by this policy.

If you are a consumer, you may have additional rights under applicable consumer protection laws that cannot be excluded or limited by this policy.

This policy does not affect your statutory rights as a consumer, including rights related to defective workmanship or services that do not meet agreed standards.

Order Cancellation Policy

You may cancel a restoration order before work begins without penalty. Once restoration work has commenced, cancellation may be subject to charges for work already completed.

To cancel an order, contact us as soon as possible. We will confirm cancellation and provide information about any applicable charges.

If you cancel after work has begun, you will be responsible for payment of work completed up to the cancellation date, as well as any materials that have been purchased specifically for your project.

Refund Procedure

If a refund is approved, we will process it using the same payment method used for the original transaction, unless otherwise agreed. Refunds will be processed within 14 business days of approval.

Partial refunds may be issued in cases where some work has been completed satisfactorily, but other aspects require correction or cannot be completed as agreed.

If we determine that work can be corrected rather than refunded, we will offer to correct the issues at no additional charge. You may choose between correction or refund.

Contact Information

For return requests, cancellations, or questions about this policy, please contact us:

Craftedatelier
413 Hammond St #7
Bangor, ME 04401, United States
Phone: +1 207 745 7500
Email: callme@craftedatelier.world