Privacy Policy

Last updated:

This Privacy Policy describes how Craftedatelier collects, uses, and protects your personal information when you use our website and services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information when you submit our contact form
• Email address for communication purposes
• Messages and inquiries you send to us
• Information about your furniture restoration needs

We also automatically collect certain information when you visit our website, such as:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Process and manage restoration project requests
• Send you updates about your project status
• Improve our website and services
• Analyze website usage and trends
• Comply with legal obligations

Legal Bases for Processing (GDPR)

If you are located in the European Economic Area, we process your personal data based on the following legal bases:

• Consent: When you provide explicit consent for specific processing activities
• Contractual necessity: To fulfill our obligations under any agreement with you
• Legitimate interests: To operate and improve our business, including website analytics and customer service
• Legal compliance: To meet our legal and regulatory obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our customers
• In connection with a business transfer, such as a merger or acquisition

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights and Options

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate or incomplete information
• Right to erasure: Request deletion of your personal information under certain circumstances
• Right to restrict processing: Request limitation of how we process your information
• Right to data portability: Request transfer of your information to another service
• Right to object: Object to certain types of processing of your information
• Right to withdraw consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the information provided in the Contact Information section.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions are typically retained for up to three years unless you request earlier deletion.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Services

Google Ads Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service uses cookies to track user interactions with our ads and website.

Google Ads Remarketing

We may use Google Ads remarketing to show you relevant advertisements on other websites you visit. This is based on your previous interactions with our website.

Google Analytics

We use Google Analytics to understand how visitors use our website. This service collects information about website usage and provides us with reports and analytics.

Google Maps API

If we use Google Maps on our website, Google may collect certain information about your location and device when you interact with map features.

These third-party services have their own privacy policies. We encourage you to review them to understand how they collect and use information.

Use of Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about our cookie practices, please see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Craftedatelier
413 Hammond St #7
Bangor, ME 04401, United States
Phone: +1 207 745 7500
Email: callme@craftedatelier.world